Your data

NIHS Privacy Notice

Nestlé respects your rights with regards to data privacy and data protection when you communicate (online or offline) with us through our various websites, mobile applications, offline programs and events. We have therefore developed this Privacy Notice to inform you how Nestlé Institute of Health Sciences SA (“Nestlé”, “we,” or “our”) collects, stores, uses, shares, processes and protects the personal information about you. It also tells you how you can access and update your personal information and make certain choices about how your personal information is used.

By using our websites, applications or by otherwise giving us your personal information you are accepting the practices described in this Privacy Notice. If you do not agree to this Privacy Notice, please do not use our websites or applications or give us any of your personal information. We reserve the right to make changes to this Privacy Notice at any time. Any changes will be posted in this Privacy Notice and material changes will be prominently notified on the respective website or application this Privacy Notice applies to or will be otherwise communicated to you prior to the change becoming effective. We encourage you to regularly review this Privacy Notice to make sure you are aware of any changes and how your information may be used.

Please be informed that Nestlé Institute of Health Sciences SA is the Data Controller of any personal information you submit to Nestlé.

If you have any requests concerning your personal information or any queries with regard to this Privacy Notice please Contact Us.

For a detailed description of our privacy practices, please click on any of the questions below.

1. What does this Privacy Notice apply to?
2. What information do we collect?
3. For what purpose do we use your personal information?
4. How do we protect your personal information?
5. What happens if you refuse to provide your personal information?
6. Who do we disclose your personal information to and why?
7. How can you access, modify, or make other choices regarding the use of your information?
8. Tracking Technology – How and why do we use them?
9. E Marketing - What is spamming and what is our position on spam e-mails?
10. How long do we keep your personal information?
11. Do we collect personal information from children?
12. Do we link to other third party sites?
13. How can you contact us?

 

 

1. What does this Privacy Notice apply to?

This Privacy Notice applies to personal information that we collect from or about you through the methods described in this section.

This Privacy Notice does NOT apply to information collected by our affiliate companies, or joint venture partners.

Please note we may combine personal information that we collect via one method (e.g., a website) with personal information that we collect via another method (e.g., an offline event). We do this to get a more complete view, which, in turn, allows us to serve you better and with more customization.

Nestlé websites

This refers to any websites operated by Nestlé, including websites that we operate under our own domains/URLs and websites that we run on third party social networks such as Facebook (e.g. Facebook fan page).

Nestlé mobile sites/applications

This refers to any mobile sites or applications operated by Nestlé, including our smartphone apps (e.g., iPhone apps).

Call centres

This refers to personal information that we may collect through our call centres, for example if you call us with a question or comment. Back to top

 

2. What information do we collect?

Depending on how you interact with us (online, offline, over the phone, etc.), we may collect from you various types of information (personal and aggregate), as described in this section.

Personal information (as used in this Privacy Notice) refers to such types of information that can be used to personally identify you, whereas aggregate information does not allow for such identification.

In some instances (and unless we say otherwise below), we may combine/link one type of information with another type of information and store them together in our records. In cases, where personal and aggregate information are combined, such information will always be considered as personal information. We strive to limit the amount of personal information we collect and store to that which is reasonably necessary to provide you the relevant services. We generally store your personal information for as long as needed to provide you the relevant services. We may store your personal information for a longer period of time to comply with legal or regulatory obligations, resolve disputes, enforce our agreements, or for records management purposes.

Personal contact information

This includes any information that would allow us to personally contact you, such as your name, home or mailing address, phone number (home, cell, etc.), or email address. In some cases, this could include personal information that you give us about someone else (for example, if you provide a friend’s email address for a tell-a-friend program).

Technical computer information

This includes any information about the computer system or other technological device that you may be using to access one of our websites or applications. We typically collect this information through automated technologies such as cookies and web beacons. Examples of technical computer information may include your computer’s IP address, operating system type, and web browser type. If you access a Nestlé website or application via a mobile device such as a smartphone, the collected information may also include your phone’s unique device ID, and other similar mobile device data.

Website usage information

This includes information about how you use and navigate our websites and applications, including which links you click on, which pages or content you view and for how long, and other similar information and statistics about your interactions with a Nestlé website or application (e.g., date and time of visit, which site you came from, and site activities.). This information is captured using automated tracking technologies such as browser cookies, flash cookies, and web beacons, and may also be collected through the use of third party tracking services (such as Google Analytics) that collect data in aggregate (such as number of visits to a particular page, or the amount of time spent on a web site).

Feedback

This includes information that you voluntarily share with us about your experience in using our products and services, including our websites and applications. Examples may include unsolicited comments and suggestions, testimonials, or other questions or feedback related to our products or research.

Other information (depending on context)

This refers to any other information that we might need to collect for a specific Nestlé form, feature, or other service that you use or request. What this information includes will vary depending on the method of collection and the specific purpose(s) for which the information is being collected. Please see Question3 for more specific examples. Back to top

 

3. For what purposes do we use your personal information?

The following paragraphs describe the various purposes and features for which we might collect and use your personal information, and the different types of information that might be collected from you through the different methods described in Question1 above. Please note that not all of the uses below will be relevant to every user.

We may collect and use your personal information to provide you services, including responses to your inquiries. This typically requires the collection and use of certain personal contact information (such as your name or email address) and information regarding the reason for your inquiry. Services may be provided through various forms of communication, including email correspondence, call centre support, and live online chat features.

Product improvement and customization

We may collect and use your information so we can constantly improve our products, tailor them to your needs, and come up with new product ideas.

Website improvement and personalization

We may collect and use your information to improve and personalize your experience on our websites and applications. This is typically done through automated tracking technologies (please also see Question8 ) that collect and remember certain information, and/or previous Website usage information

Other general purposes (e.g., website security, internal research)

We may collect and use your information for other general business purposes, such as to maintain the day-to-day operation and security of our websites and applications. Back to top

 

4. How do we protect your personal information?

We take certain technical and organisational measures to protect the confidentiality and security of your personal information collected through the various methods described in this Privacy Notice. These efforts include, but are not necessarily limited to storing your personal information in secure operating environments that are not available to the public and that are only accessible to authorized Nestlé employees, and our service providers, agents and contractors. However we do not currently use encryption during transmission.  
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5. What happens if you refuse to provide your personal information?

If you choose not to submit any personal information when requested, you may not be able to participate in certain activities and personalized features and may limit the services we can provide you. However, to simply browse our websites and learn more about us, you do not need to give us any personal information. Back to top

 

6. Who do we disclose your personal information to and why?

Nestlé will never share your personal information with any third party that intends to use it for direct marketing purposes unless we have specifically informed you and you have given us specific permission to do this.

We may share your personal information with our subsidiary companies, companies in which Nestlé S.A. has control through either direct or indirect ownership (collectively “Nestlé Group”). Nestlé may also share your personal information with third parties, but only in the following circumstances:

Service Providers, Agents and Contractors

We may use third parties, like service providers, agents or contractors to provide support for the internal operations of our websites and applications and to assist us with administering our websites and applications or the various functions, programs and promotions available to you. Some of these third parties may be located outside the country where you accessed this website. These third parties and its employees may come into contact with your personal information in the course of providing their services to us. Any such third party must at all times provide the same levels of security for your personal information as Nestlé and, where required, are bound by a legal agreement to keep your personal information private, secure and to process it only on the specific instructions of Nestlé.

Legal and Business Transfers

We may also disclose your personal information if we are required to do so by law, or if in our good faith judgment, such action is reasonably necessary to comply with legal processes, to respond to any claims, or to protect the safety or rights of Nestlé, its customers, or the public.

In the event of a merger or acquisition of all or part of Nestlé by another company, or in the event that Nestlé were to sell or dispose of all or a part of the Nestlé business, the acquirer would have access to the information maintained by that Nestlé business, which could include personal information. Similarly, personal information may be transferred as part of a corporate reorganization, insolvency proceeding, or other similar event, if permitted by and done in accordance with applicable law. Back to top

 

7. How can you access, modify, or make other choices regarding the use of your personal information?

 You always have the option not to share any of your personal information with us. However, if you choose this option, you will be limited in the activities and features we can provide you, as mentioned in Question5 above. For any other query, please Contact Us. Back to top

 

8. Tracking Technology – How and why do we use them?

We make use of tracking technologies (“Cookies”, “IP Addresses”, Log Files”, “Web Beacons”) to gather certain information such as browser type and operating system, referring page, path through site, domain of ISP etc. for the purpose of improving the use and functionality of our websites and other purposes described below. Tracking technologies help us tailor our websites to your personal needs.

Cookies

We use Cookies to improve the use and functionality of our websites and to better understand how visitors use our websites and the tools and services offered on it and to communicate elsewhere on the web. The storage of Cookies on your computer provides an easy and convenient way for us to personalize or enhance your experience on our websites and to make your next visit more enjoyable.

If you like to learn more about our policy on Cookies and your rights, please visit the NIHS Cookies Policy.

IP Addresses

We may keep track of Internet Protocol (IP) addresses to (among other things): (i) troubleshoot technical concerns, (ii) maintain website safety and security, (iii) restrict access to our websites to certain users, and, (iv) better understand how our websites are utilized. An IP address is a number that is used by computers on the network to identify your computer every time you log on to the Internet.

Log Files

We (or a third party on our behalf) may collect information in the form of logs files that record website activity and gather statistics about web users' browsing habits. These entries are generated anonymously, and help us gather (among other things) (i) a user’s browser type and operating system, (ii) information about a user’s session (such as the URL they came from, the date and time they visited our website, and which pages they've viewed on our website and for how long), and, (iii) other similar navigational or click-stream data. We also use information captured in log file for our internal marketing and demographic studies, so we can constantly improve and customize the online services we provide you. Log files are used internally only, and are not associated with any particular user.

Web Beacons

We may use web beacons (or clear GIFs) on our websites or include them in the e-mail messages we send you. Web beacons (also known as “web bugs”) are small strings of code that provide a method of delivering a graphic image on a web page or in an email message for the purpose of transferring data back to us. The information collected via web beacons may include some of the information described in the IP Address section directly above, as well as information about how a user responds to an email campaign (e.g., the time the email is opened, where does the user link to from the email, etc.). We use web beacon information for a variety of purposes, including but not limited to, site traffic reporting, unique visitor counts, advertising and email auditing and reporting, and personalization. Back to top

 

9. E Marketing - What is spamming and what is our position on spam e-mails?

Spamming is where unsolicited e-mails are sent to you containing advertisements or marketing related materials without your consent.

We do NOT send spam e-mails. We use an anti-spam tool to protect our employees from spamming. Sending e-mails without consent is illegal in many countries. We will not use your personal information (including your e-mail address) for direct marketing or follow-up communications unless you give us your EXPRESS permission. This is called "OPT-IN" consent.

Also, we do not share your personal information with any third party who will use your personal information for spam mails. Back to top

 

10. How long do we keep your personal information?

We may store the personal information that you have provided us with through the various methods described in this Privacy Notice in our databases. We will only keep your personal information for as long as it is reasonably necessary taking into consideration our need to answer queries or resolve problems, provide improved and new services and comply with legal requirements under applicable law(s). This means that we may retain your personal information for a reasonable period after you stop using Nestlé services or stop using this website or application. After this period, your personal information will be deleted from all systems in the Nestlé Group.

We remind you that you have a right to have your personal information deleted at any time. Please see Question7 above. Back to top

 

11. Do we collect personal information from children?

We do not knowingly solicit or collect personal information from children below the age of 12*. If we discover that we’ve accidentally collected information from a child below 12*, we will remove that child’s information from our records as soon as feasibly possible. However, we may collect personal information about children below the age of 12* with the explicit consent of the child’s parent or custodian.

[*Please notice that this is a minimum global standard and that some local laws require parental consent for children even at a higher age (e.g., Spain has set the age at 14)]Back to top

 

12. Do we link to other third party sites?

Our websites and applications may provide links to, or features from, other third party sites. If you link to or use such third party sites or features, you do so at your own risk. We do not control and are not responsible for the content or practices of any third party site, application, or feature. Back to top

 

13. How can you contact us?

If you have any questions, complaints, or comments regarding this Privacy Notice or our information collection practices, please contact us Back to top

LAUSANNE, January 2014

© 2014 Nestlé